Returns And Conditions

1. Eligibility:
   • Returns are accepted within 7 days of the delivery date.
   • Items must be unused, in their original condition, and with all tags attached.
2. Initiating a Return:
   • To initiate a return, please contact our customer support at info@Jugnoo.com.pk with your order number and reason for return.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
   • We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process:
   • Refunds will be issued to the original payment method within 60 business days after we receive and inspect the returned items.
   • Shipping fees are non-refundable.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product.
6. Non-Returnable Items:
   • Certain items, such as personalized or intimate goods, are non-returnable. This information will be clearly stated on the product page.
7. Exchange Conditions:
8. Eligibility:
   • Exchanges are accepted within 7 days of the delivery date.
   • Items must be unused, in their original condition, and with all tags attached.
9. Initiating an Exchange:
   • To initiate an exchange, please contact our customer support at info@jugnoo.com.pk with your order number and details of the item you wish to exchange.
10. Exchange Shipping:
    • We cover the shipping costs for sending the exchanged item to you.
11. Refund for Price Difference:
    • If the exchanged item is of a lower value, the price difference will be refunded to the original payment method.
12. Damaged or Defective Exchanged Items:
    • If the exchanged item is damaged or defective, please contact us within 3 days of receiving the exchanged item with photos.
13. Additional Notes:
14. Holiday Periods:
    • During peak holiday seasons, return and exchange processing times may be extended.
15. Communication:
    • Customers will be notified of the status of their return or exchange via email.
16. Contact Information:
    • For any return or exchange inquiries, please contact our customer support at info@jugnoo.com.pk
17. Disclaimer:
    • We reserve the right to refuse returns or exchanges that do not meet the specified conditions.